KNOWN CONTACT
Speak to someone you know
Start with Nkete Life Solutions instead of trying to work through the process alone.
CLAIMS SUPPORT
Support through the claim.
When you need to claim, Nkete Life Solutions helps you understand what is needed, checks your documents, submits the claim and follows up.
Document checks · Claim submission · Follow-up support
✓
AUTHORISED FSP
FSP 51909
Personal Claims Assistance
A known contact when you need one most.
A claim can come at an already difficult time. Having someone you know to contact can make the process easier to understand.
Nkete Life Solutions assists clients with checking documentation, submitting claims and following up during the process.
CLARITY
Clear explanations
Get help understanding what information or documentation is required for the claim.
PERSONAL SUPPORT
Help throughout the process
Receive personal support while the claim is being prepared, submitted and followed up.
How We Help
A clearer path through the process.
The exact claim requirements depend on the policy and provider, but Nkete Life Solutions can help you work through the process.
01
Contact Nkete
Let us know that you need help with a claim and provide the relevant policy information.
02
Check the documents
We help check the documents and information available before the claim is submitted.
03
Submit the claim
Once the required information is ready, Nkete Life Solutions can assist with submitting the claim.
04
Follow up
We remain available to follow up and help you understand communication relating to the claim.
Claims Assistance
Support with the practical details.
Nkete Life Solutions can help clients with several practical parts of the claims process.
Ask for Claims Support ↗Document checks
Help checking that the available claim documents are completed and signed where required.
Claim submission
Assistance with submitting the relevant claim once the necessary information is ready.
Claim follow-up
Ongoing follow-up and assistance understanding communication relating to the claim.
Skipped premiums
Help understanding communication relating to skipped premiums and what needs attention.
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Important
Every claim is different.
Required documents, assessment processes, policy conditions and claim outcomes depend on the specific policy and provider. Nkete Life Solutions can assist with the process but does not determine or guarantee the outcome of a claim.
Personal Interaction
Support that doesn't feel anonymous.
Nkete Life Solutions places importance on personal interaction, clear communication and remaining available when clients need help.
20
YEARS
Industry Experience
Experience Behind the Support
Help backed by real experience.
Nkete Life Solutions brings 20 years of insurance and financial services experience to client support.
That experience helps clients understand what is needed, work through documents and know who to contact when a claim needs attention.
20
Years of industry experience
FSP
Authorised Financial Services Provider
SA
Serving clients throughout South Africa
Communication
Explain what happened in a language you're comfortable with.
Nkete Life Solutions can communicate with clients in several South African languages.
English
Sotho
Tswana
Zulu
Xhosa
Sepedi
Need Help With a Claim?
Start with Nkete Life Solutions.
Tell us what you need help with and we will assist you with the next steps in the claims process.