Nkete Life Solutions
Nkete Life Solutions (Pty) Ltd, authorised Financial Services Provider FSP 51909.
PRIVACY POLICY
Your information. Treated with care.
This Privacy Policy explains how Nkete Life Solutions may collect, use and protect personal information when you use this website, make an enquiry or provide information in connection with a financial-services request.
Nkete Life Solutions (Pty) Ltd · FSP 51909
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PRIVACY
POPIA-aware
Privacy Notice
Clear information about your personal information.
Nkete Life Solutions (Pty) Ltd respects the importance of privacy and the responsible handling of personal information.
This notice explains the types of information that may be provided through this website, why that information may be needed, and the choices and rights available to you.
To assist you
Information may be needed to respond to enquiries, provide financial-services assistance or process information you choose to submit.
You have choices
You may have rights regarding access, correction, deletion and objection to the processing of your personal information.
Last updated
September 2026
Information You Provide
What information may be collected?
The information requested depends on how you interact with Nkete Life Solutions and which service or form you use.
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GENERAL ENQUIRIES
Contact information
When you send a general enquiry, information may include:
- Full name
- Phone number
- Email address
- The service you are interested in
- Your message or enquiry
02
FINANCIAL SERVICES
Financial and policy information
Where relevant to a financial-services request or application, information may include:
- Identification and contact information
- Cover requirements
- Financial and income information
- Existing insurance information
- Beneficiary or dependant information
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LIFE COVER APPLICATIONS
Application information
A Life Cover application may request information relating to:
- Occupation and work duties
- Lifestyle and activities
- Travel or residency
- Health and medical history
- Family medical history
Sensitive Information
Some applications require more sensitive information.
Insurance applications may require information that is more sensitive than the information provided through an ordinary website enquiry.
Depending on the application, this may include medical or health information, HIV-related information, medical history, lifestyle disclosures or other information required for the relevant application or underwriting process.
This information should only be requested and processed where it is relevant to the financial service, insurance application or another lawful purpose.
IMPORTANT
Only provide information through an application if you are
comfortable submitting it for the purpose explained on the form.
Product-specific forms and disclosures may contain additional consent and privacy information relevant to that application.
Why Information Is Used
Information should have a clear purpose.
Personal information may be processed where it is reasonably necessary for the purpose for which it was provided or where another lawful basis applies.
Respond to enquiries
To contact you after you submit an enquiry or ask for assistance.
Provide financial services
To understand the service you require and assist with relevant financial or insurance matters.
Process applications
To collect information required for an application you choose to complete.
Existing-client support
To assist with questions, administration or claims-related support.
Legal and regulatory obligations
To meet applicable legal, regulatory, record-keeping or compliance requirements.
Website security
To protect the website, users and information from misuse, unlawful access or security threats.
Sharing of Information
Information is not collected just to be passed around.
Personal information should only be shared where there is a legitimate reason connected to the service requested, where you have agreed to the sharing, or where disclosure is otherwise permitted or required by law.
FINANCIAL SERVICES
Relevant product providers
Depending on the service requested, information may need to be provided to a relevant insurer, underwriter or financial-services provider involved in the application.
SERVICE DELIVERY
Service providers
Certain service providers may process information where necessary to operate systems or provide services on behalf of Nkete Life Solutions.
LEGAL REQUIREMENTS
Regulators or authorities
Information may be disclosed where this is lawfully required or necessary to meet regulatory obligations.
Protecting personal information
Appropriate and reasonable technical and organisational safeguards should be used to help protect personal information against loss, misuse, unauthorised access, alteration or unlawful processing.
Reasonable safeguards
Information should not be kept forever
Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where retention is required or permitted by law.
Purpose-based retention
Your Privacy Rights
Your information remains about you.
Subject to applicable law and the circumstances of the request, you may exercise rights relating to personal information held about you.
Ask whether information is held
You may request confirmation of whether personal information about you is being held and request access where applicable.
Correct inaccurate information
You may ask for inaccurate, incomplete or outdated personal information to be corrected where appropriate.
Request deletion where applicable
You may request deletion or destruction of information in circumstances where applicable law permits this.
Object to certain processing
You may object to the processing of personal information in circumstances provided for by applicable law.
Want to make a privacy request?
Email info@nketels.co.za
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Contact Nkete Life Solutions and provide enough information for your request to be identified and handled.
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External Websites
Links can take you beyond this website.
The Nkete Life Solutions website may contain links to external websites. The privacy practices of those websites are governed by their own policies and are not controlled by this Privacy Policy.
Independent Privacy Authority
Visit Information Regulator
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Information Regulator South Africa.
If you have a concern about the processing of your personal information that cannot be resolved directly, information about privacy rights and complaint channels is available from South Africa's Information Regulator.
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POLICY UPDATES
This Privacy Policy may change
This notice may be updated from time to time to reflect changes to the website, services, applicable requirements or privacy practices. The updated version will be published on this page.
Privacy Questions
Need to ask us about your information?
Contact Nkete Life Solutions if you have a question about this Privacy Policy or want to raise a request concerning personal information.