Nkete Life Solutions (Pty) Ltd
Financial services and insurance advice.
POLICIES & COMPLIANCE
Trust starts with transparency.
Find important company, regulatory and policy information relating to Nkete Life Solutions and the financial services we provide.
Nkete Life Solutions (Pty) Ltd · FSP 51909
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AUTHORISED FSP
FSP 51909
Regulatory Information
Know who you are dealing with.
Financial-services relationships should begin with clear information about the business providing the service.
Nkete Life Solutions (Pty) Ltd operates as an authorised Financial Services Provider under FSP number 51909.
FSP 51909
Financial Services Provider number used to identify Nkete Life Solutions.
2021
Nkete Life Solutions was established in 2021.
South Africa
Serving clients throughout South Africa.
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Independent Verification
Search FSP 51909
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Verify an FSP directly with the FSCA
The Financial Sector Conduct Authority provides a public search facility where consumers can check the registration status of financial services providers.
Our Approach
Clear information. Personal guidance.
Nkete Life Solutions aims to help clients understand the financial protection and planning decisions they are making.
Clear explanations
Financial products and options should be explained in language the client can understand.
Personal advice
Client circumstances and financial needs form an important part of the advice conversation.
Transparency
Clients should understand the relevant information, conditions and documentation before proceeding.
Ongoing support
Support remains available after a policy or financial solution has been put in place.
Website Policies
Important information in one place.
These documents explain how the website is used and how personal information is handled.
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PERSONAL INFORMATION
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Privacy Policy
Read how personal information submitted through the website is handled.
WEBSITE USE
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Terms & Conditions
Read the terms relating to use of the Nkete Life Solutions website.
INDEPENDENT VERIFICATION
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FSCA FSP Search
Use the FSCA's official search facility to verify financial services providers.
Product Information
Website information is not the policy contract.
Product descriptions on this website are intended to help explain the general purpose of the solutions offered by Nkete Life Solutions.
The exact cover, benefits, premiums, eligibility, exclusions, waiting periods, underwriting requirements and other conditions depend on the specific product selected and the applicable policy documentation.
IMPORTANT
Always refer to the relevant quotation, disclosure documentation and policy wording before making a final decision.
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Complaints & Concerns
If something isn't right, tell us.
If you are unhappy with a financial service or need a concern investigated, the first step is to contact Nkete Life Solutions so the matter can be reviewed.
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START HERE
Contact Nkete Life Solutions
Explain the issue and provide the information needed to identify your policy, enquiry or financial service.
Contact Nkete ↗
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REVIEW
Allow the concern to be investigated
Nkete Life Solutions can review the matter, the relevant information and any communication relating to your concern.
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IF STILL UNRESOLVED
Appropriate external escalation
Depending on the nature of the complaint, an unresolved matter may be referred to the appropriate external regulatory or ombud channel.
External Assistance
Different concerns may have different escalation routes.
The appropriate external organisation depends on the nature of the complaint.
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FINANCIAL ADVICE & INTERMEDIARY SERVICES
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FAIS Ombud
Information about complaints relating to financial services rendered by an FSP or representative.
INSURANCE DISPUTES
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National Financial Ombud
Independent dispute-resolution information for areas including life and non-life insurance.
MARKET CONDUCT REGULATOR
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FSCA
Access regulatory information, consumer resources and financial-services-provider verification.
Personal Information
Your information matters too.
Information submitted through the Nkete Life Solutions website may include details needed to respond to an enquiry, assist with financial services or communicate with you.
Please read the Privacy Policy for information relating to the website's handling of personal information.
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Looking for a Specific Document?
Request Information
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Request compliance information directly.
If you require a specific regulatory, disclosure or compliance document that is not published on this website, contact Nkete Life Solutions and tell us what you require.
Need More Information?
We're available to answer your questions.
Contact Nkete Life Solutions if you need help understanding information on this page or require additional documentation.